Refund policy

At GoShop Online, customer satisfaction is our top priority. We aim to provide high-quality products with a smooth and trustworthy shopping experience.

📦 Return Eligibility

We accept returns only under the following conditions:

  • The item received is damaged or broken
  • The item is incorrect or different from what you ordered
  • The issue must be reported within 7 days of delivery

❌ Non-Returnable Situations

  • Change of mind after receiving the product
  • Used or damaged by customer
  • Missing original packaging or accessories (if applicable)

🔄 Return Process

  1. Contact us immediately via WhatsApp or Email before returning the item
  2. Provide order details and clear photo/video proof
  3. Our team will review your request
  4. Once approved, you can return the item for inspection

💰 Refund / Exchange

  • After inspection, we offer either:
    • Product exchange, or
    • Refund to your bank account
  • Refunds are processed within a reasonable time after approval

We ensure a fair and transparent process to give you full peace of mind when shopping with us.