FAQs
📦 How long does delivery take?
Most orders are processed and delivered within 2–3 business days across Sri Lanka.
🚚 Do you offer islandwide delivery?
Yes, we provide islandwide delivery across Sri Lanka.
💸 Is delivery free?
We offer FREE islandwide delivery on most orders.
💳 What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Bank Transfer
📱 How can I contact customer support?
You can contact us through:
- WhatsApp: 074 02 02 024
- Call: 074 02 02 024
- Email: goshopsupport@gmail.com
🔄 Do you accept returns?
Yes. We offer a 7-day easy return policy for:
- Damaged items
- Wrong items received
Please contact us before returning any item.
💰 How do refunds work?
After checking the returned item, we will provide either:
- A replacement product, or
- A refund to your bank account
📦 Which courier services do you use?
We use trusted delivery partners including:
- Kombiyo
- Fardar Express
for fast and reliable delivery.
🛍️ What products do you sell?
We sell:
- Phone cases
- Mobile accessories
- Trending products
- Everyday useful accessories
at affordable prices for customers across Sri Lanka.
⚠️ What should I do if I receive a damaged or wrong item?
Please contact us immediately through WhatsApp with your order details and clear photos of the issue. Our support team will help resolve the problem quickly.